Contact Information

At Smith, we are committed to providing helpful and reliable customer support. Customers may contact us for questions about orders, shipping, tracking, returns, refunds, exchanges, product information, damaged items, defective items, or general inquiries.

How to Contact Us

Customers can contact Smith through the Contact page on our website.

To help us provide faster support, customers should include the following information when contacting us:

Order number, if available
Full name used at checkout
Email address used to place the order
A clear description of the question or issue
Photos, if the inquiry involves a damaged, defective, or incorrect item

Customer Support

Smith aims to respond to customer inquiries as soon as possible. Response times may vary during weekends, public holidays, promotional periods, product launches, or high-volume support periods.

Customers should submit only one request for the same issue whenever possible, as multiple messages may delay the response process.

Order Support

For order-related questions, customers should provide their order number and the email address used at checkout.

Smith can assist with order confirmation, tracking information, shipping updates, delivery issues, address concerns, damaged items, incorrect items, returns, exchanges, and refund status.

Product Support

For product-related questions, customers may contact Smith before or after placing an order.

Our support team can help with product details, fit-over eyewear information, product features, availability, and general shopping assistance.

Returns and Refunds

For returns, refunds, or exchanges, customers should review the Smith Return and Refund Policy before contacting us.

Return requests must be submitted through the Contact page on our website and must include the order number, email address used at checkout, reason for return, and clear photos when relevant.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers should contact Smith through the Contact page on our website as soon as possible.

The message should include the order number, a clear description of the issue, and photos of the product and packaging so our team can review the case properly.

Business and General Inquiries

For general questions, partnership inquiries, business requests, or other non-order-related matters, customers and partners may contact Smith through the Contact page on our website.

Communication

Smith may contact customers by email regarding order confirmations, shipping updates, delivery notifications, return requests, refund status, customer service replies, and other transaction-related matters.

Customers are responsible for providing an accurate and active email address when placing an order or contacting support.

Contact Page

All customer service requests should be submitted through the Contact page on our website.