Privacy Policy

At Smith, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Smith collects, uses, stores, shares, and protects information when customers visit our website, browse our products, place an order, create an account, contact our support team, subscribe to marketing communications, or use any of our online services.

By using our website or purchasing from Smith, you agree to the practices described in this Privacy Policy.

Information We Collect

Smith may collect personal information that customers provide directly to us, including name, email address, phone number, billing address, shipping address, order details, account information, customer support messages, product preferences, reviews, and any information submitted through forms on our website.

We may also collect information automatically when customers use our website, including IP address, browser type, device type, operating system, pages visited, products viewed, items added to cart, referring websites, time spent on the website, and interactions with emails, advertisements, or website features.

Payment information is processed securely by third-party payment providers. Smith does not store full credit card numbers or complete payment credentials on our own systems.

How We Use Your Information

Smith uses customer information to process and fulfill orders, confirm payments, arrange shipping, provide tracking updates, manage returns and exchanges, respond to customer service inquiries, improve our website, personalize the shopping experience, prevent fraud, protect account security, and comply with legal obligations.

We may also use information to send order updates, abandoned cart reminders, promotional emails, product recommendations, special offers, and marketing communications when permitted.

Cookies and Tracking Technologies

Smith uses cookies, pixels, and similar tracking technologies to operate our website, remember customer preferences, keep items in the shopping cart, analyze website traffic, improve performance, personalize content, and support advertising or marketing campaigns.

Customers may disable cookies through their browser settings. However, some website features may not work properly if cookies are disabled.

Sharing Your Information

Smith may share personal information with trusted third-party service providers that help us operate our business. These may include payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, marketing platforms, customer support tools, fraud prevention services, and professional advisors.

Smith may also disclose information when required by law, when necessary to protect our rights, to prevent fraud or abuse, to enforce our policies, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

Smith does not sell customer personal information for money.

Marketing Communications

Customers may receive marketing emails, promotional offers, product updates, or abandoned cart reminders if they subscribe, make a purchase, or otherwise give permission where required.

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Even after unsubscribing from marketing communications, customers may still receive transactional messages related to orders, payments, shipping, returns, refunds, account activity, or customer service.

Data Security

Smith uses reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, website, payment process, or electronic storage method can be guaranteed to be completely secure. Customers are responsible for keeping account login details and passwords confidential.

Data Retention

Smith keeps personal information for as long as necessary to provide services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

When personal information is no longer needed, Smith may delete, anonymize, or securely store it as required by business needs and applicable law.

Customer Rights

Depending on the customer’s location, they may have the right to request access to their personal information, correction of inaccurate information, deletion of personal information, restriction of processing, withdrawal of consent, objection to certain uses, or a copy of their data.

Customers may submit privacy requests through the Contact page on our website. Smith may request information to verify the customer’s identity before completing a privacy request.

International Customers

Smith may process, store, and transfer personal information in countries other than the customer’s country of residence. These countries may have data protection laws that differ from those in the customer’s location.

By using our website or placing an order, customers understand that their information may be transferred internationally where necessary to provide our services.

Children’s Privacy

Smith does not knowingly collect personal information from children. Our website and services are intended for customers who are legally able to make online purchases or who use the website with the permission of a parent or legal guardian.

If Smith becomes aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, apps, payment services, shipping providers, social media platforms, or other external services.

Smith is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Customers should review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

Smith may update this Privacy Policy from time to time. Any changes will be posted on this page.

Continued use of our website after changes are posted means the customer accepts the updated Privacy Policy.

Contact

For questions about this Privacy Policy, personal information, privacy rights, or data protection requests, customers may contact Smith through the Contact page on our website.